Fire Engineering Training Community

Where firefighters come to talk training

Handling the Mayday: The Fire Dispatcher's Crucial Role

Please take the time to read my article in the June issue "Handling the Mayday: The Fire Dispatcher's Crucial Role".

We as firefighters, fire officers and fire chief's must stop blaming the dispatch office for the inadequacies. Are they not operating up to the level that they should? Then I must ask, what have you done to make a change and educate those members of our family?

"It's not my job" or "that's above my pay grade" are NOT excuses! We can all affect change if we try.

The next time you train on May Day procedures I challenge you to involve your dispatch center. Involving them in training may save your life! It's time for all of us to step up to the plate stop complaining and be the agents of change that is needed. If you are going to sit back and not try to make a change please stop complaining.

We must build the relationships with our dispatchers. How about this thought for a company drill; stop by and spend an hour in your dispatch center learning what they do. How about inviting dispatchers to your shifts diner on one of their off days so they can learn what we do. They are the crucial link that we forget about. They have the ability and the means however, they need to be trained.

Trust me! Read the article and work on building the relationships they will pay off many times over in the future.

Go and make it safe!

P.J. Norwood

Views: 829


You need to be a member of Fire Engineering Training Community to add comments!

Join Fire Engineering Training Community

Policy Page


Our contributors' posts are not vetted by the Fire Engineering technical board, and reflect the views and opinions of the individual authors. Anyone is welcome to participate.

For vetted content, please go to

Fire Engineering Editor in Chief Bobby Halton
We are excited to have you participate in our discussions and interactive forums. Before you begin posting, please take a moment to read our policy page. -- Bobby Halton

Be Alert for Spam
We actively monitor the community for spam, however some does slip through. Please use common sense and caution when clicking links. If you suspect you've been hit by spam, e-mail

FE Podcasts

Check out the most recent episode and schedule of

© 2021   Created by fireeng.   Powered by

Badges  |  Report an Issue  |  Terms of Service