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Jarrod Sergi
  • Male
  • Norfolk, VA
  • United States
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Profile Information

Lives in:
Virginia
Department:
Norfolk
Title/rank:
Lieutenant
Years of public service:
11
Agency structure:
Paid fire department
Top issues in your department:
The content of my posts are that of my own and may or may not reflect the views of my current organization. The are solely my opinions, thoughts, and observations based off of my experiences.
Topics you provide training for:
Engine Company Operations
Truck Company Operations
Firefighter Survival
Forcible Entry
RIT Programs
Elevator Operations
Custom Programs
Web site:
http://www.realfiretraining.net

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Jarrod Sergi's Blog

The Customer Is Not Always Right

Firefighters deal with the public day in and day out. In fact, I would argue that we are one of the best customer service agencies out there. We deliver quality care and will respond to a variety of problems, fix them, and then move on leaving satisfied customers in our wake. The Fire Service prides itself on putting the public first, as we should. The Fire Service aims to treat every in the public with respect and dignity. But what happens when a member of the…

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Posted on August 10, 2017 at 5:30pm

Keep Your Eyes on the Line

I wanted to take a few minutes of your time to talk about the obligation of the company officer. Today I wanted to reinforce the importance of keeping your eyes on the line. The line in our fire service is often times used in reference to the street, the station, the everyday operations that we are involved in. You may have heard phrases such as: I can’t wait to get back on the line. Meaning, I can’t wait to get back to my station and go to work.

 

Many company officers have…

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Posted on June 26, 2017 at 6:46pm

Creating a Culture of Minimalists

          I have always been interested in hearing what departments require for their firefighters to sit through a promotional process. I have heard everything from just zero certifications to more than five. Now Let me be clear before I move on, I by no means believe that a certificate or a series of classes alone automatically qualifies you for a step up the ladder. I do believe that it can…

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Posted on April 22, 2017 at 10:00am — 1 Comment

Do You Play Favorites?

For as long as I can remember I have heard people say, as a person in a leadership position you are not supposed to play favorites. That by doing this it causes distrust and damages your credibility. Not only that, it is an unfair way to lead. I will agree to an extent. I think there is a fine line we have to walk when it comes to playing favorites with the firefighters in our stations.

 

So, do I play favorites? I sure do! My favorites are the ones that…

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Posted on January 7, 2017 at 7:20pm — 1 Comment

Comment Wall (2 comments)

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Join Fire Engineering Training Community

At 11:58am on March 20, 2014, Bobby Halton said…

Thanks for sending me the invite. your friend Bobby 

At 2:55pm on February 27, 2014, Joshua J Augustine said…

Thank you for the add!  Loved you "Stretch Some Lines!" blog!  Hits home.  Be safe out there!

 
 
 

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