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Jarrod Sergi
  • Male
  • Norfolk, VA
  • United States
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Jarrod Sergi posted a blog post

The Two Sides of Conflict

I think it is probably safe to say that no one reading this likes conflict. For the most part it is in our nature to avoid confrontation if we can. However, as a company officer you don’t get the luxury of avoidance. You must deal with issues as they arise or small problems will lead to big problems. There are many ways to deal with conflict in your firehouse, but I quickly want to discuss the two key elements that are a part of every conversation, every counseling, every conflict.Those two key…See More
Feb 5
Jarrod Sergi and Clay Magee are now friends
Nov 11, 2017
Jarrod Sergi shared their blog post on Facebook
Nov 9, 2017
Jarrod Sergi is now friends with William Brandon Lewis and Sean Eagen
Nov 9, 2017
Jarrod Sergi posted a blog post

Are you a Driver or an Operator?

Many of you may have heard the saying that there are drivers and there are operators. A senior captain once said to me that we didn’t have very many operators left and we needed to get back on track. A good operator is critical and we all need to ensure that’s what we are putting on our rigs. So, let’s take a look at a few differences. For this entry, I will focus on the Engine Operator. What is a driver?Being a driver assigned to the rig is a fairly easy thing to do. A driver can hop up in the…See More
Nov 9, 2017

Profile Information

Lives in:
Virginia
Department:
Norfolk
Title/rank:
Lieutenant
Years of public service:
11
Agency structure:
Paid fire department
Top issues in your department:
The content of my posts are that of my own and may or may not reflect the views of my current organization. The are solely my opinions, thoughts, and observations based off of my experiences.
Topics you provide training for:
Engine Company Operations
Truck Company Operations
Firefighter Survival
Forcible Entry
RIT Programs
Elevator Operations
Custom Programs
Web site:
http://www.realfiretraining.net

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Jarrod Sergi's Blog

The Two Sides of Conflict

I think it is probably safe to say that no one reading this likes conflict. For the most part it is in our nature to avoid confrontation if we can. However, as a company officer you don’t get the luxury of avoidance. You must deal with issues as they arise or small problems will lead to big problems. There are many ways to deal with conflict in your firehouse, but I quickly want to discuss the two key elements that are a part of every conversation, every counseling, every… Continue

Posted on February 5, 2018 at 5:44am

Are you a Driver or an Operator?

Many of you may have heard the saying that there are drivers and there are operators. A senior captain once said to me that we didn’t have very many operators left and we needed to get back on track. A good operator is critical and we all need to ensure that’s what we are putting on our rigs. So, let’s take a look at a few differences. For this entry, I will focus on the Engine Operator.

 

What is a driver?

Being a driver…

Continue

Posted on November 9, 2017 at 1:00pm

The Customer Is Not Always Right

Firefighters deal with the public day in and day out. In fact, I would argue that we are one of the best customer service agencies out there. We deliver quality care and will respond to a variety of problems, fix them, and then move on leaving satisfied customers in our wake. The Fire Service prides itself on putting the public first, as we should. The Fire Service aims to treat every in the public with respect and dignity. But what happens when a member of the…

Continue

Posted on August 10, 2017 at 5:30pm

Keep Your Eyes on the Line

I wanted to take a few minutes of your time to talk about the obligation of the company officer. Today I wanted to reinforce the importance of keeping your eyes on the line. The line in our fire service is often times used in reference to the street, the station, the everyday operations that we are involved in. You may have heard phrases such as: I can’t wait to get back on the line. Meaning, I can’t wait to get back to my station and go to work.

 

Many company officers have…

Continue

Posted on June 26, 2017 at 6:46pm

Comment Wall (2 comments)

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At 11:58am on March 20, 2014, Bobby Halton said…

Thanks for sending me the invite. your friend Bobby 

At 2:55pm on February 27, 2014, Joshua J Augustine said…

Thank you for the add!  Loved you "Stretch Some Lines!" blog!  Hits home.  Be safe out there!

 
 
 

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