Posted on February 5, 2018 at 5:44am
Many of you may have heard the saying that there are drivers and there are operators. A senior captain once said to me that we didn’t have very many operators left and we needed to get back on track. A good operator is critical and we all need to ensure that’s what we are putting on our rigs. So, let’s take a look at a few differences. For this entry, I will focus on the Engine Operator.
What is a driver?
Being a driver…Continue
Posted on November 9, 2017 at 1:00pm
Firefighters deal with the public day in and day out. In fact, I would argue that we are one of the best customer service agencies out there. We deliver quality care and will respond to a variety of problems, fix them, and then move on leaving satisfied customers in our wake. The Fire Service prides itself on putting the public first, as we should. The Fire Service aims to treat every in the public with respect and dignity. But what happens when a member of the…Continue
Posted on August 10, 2017 at 5:30pm
I wanted to take a few minutes of your time to talk about the obligation of the company officer. Today I wanted to reinforce the importance of keeping your eyes on the line. The line in our fire service is often times used in reference to the street, the station, the everyday operations that we are involved in. You may have heard phrases such as: I can’t wait to get back on the line. Meaning, I can’t wait to get back to my station and go to work.
Many company officers have…Continue
Posted on June 26, 2017 at 6:46pm