My department has just started the process of updating our emergency call back system. We would use this when an incident has grown to the point that off duty personnel are needed for support. I would greatly appriciate knowing how your department handles this. Is it done by a computer aided system, or good old fashioned phone tree? Does your department have that policy in writing? Would you be willing to share it?
I am also interested in knowing how many people actually respond. For instance, if your goal is to restaff apparatus, how many people do you typically have to call in order to staff that rig. Some departments I've spoken to get about a 25% response. Does your department experience the same?
Thanks in advance.