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Shirley Dunlap
  • Phoenix
  • United States
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Shirley Dunlap's Friends

  • Frank Viscuso
  • Nando Canez
  • Brett Graves
  • Rudy Dinkins
  • Rick Lasky
  • Todd McKee
  • Tim Olk

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Profile Information

Phoenix Fire Department
Supevisor - Alarm Room
Years of public service:
22 + years
Agency structure:
Paid fire department
Fire Service Management BA, Psychology BA, Education M.Ed.

Comment Wall (9 comments)

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At 3:09pm on March 26, 2009, Nando Canez said…
hey thanks for the invite to show me around Shirley...i'm not much of a radio guy...i know enough to push the button and talk...but just yesterday we were working a fire and the engine making water supply couldnt talk to the fire attack engine...they were less than 1/4 mile apart...oi...coulda been bad if someone was actually interior and in from that working interested...i'l be in touch
be safe
At 1:50pm on March 25, 2009, Nando Canez said…
hey shirley...
i was wondering where you were during the whole radio/communications development process...i tell you im so impressed with the way you guys dispatch for all those agencies there...sometimes we get the bleed over here...and i have visited the Hall of like to hear how it all came about...maybe someday we can do what you guys do down south in pima county
be safe
At 4:00pm on March 20, 2009, Nando Canez said…
hey thanks for noticing our lil golf thingy...i wasnt there but i heard about safe and drop me an email safe!
At 10:19am on April 15, 2008, Anthony Avillo said…
hi shirley
i am a DC with North Hudson Rregional in NJ
We serve 5 cities and are dispatched from a central point
We are looking into an in-service dispatcher training program aimed at going "back to the basics"
our dispatchers are civilians and recive no firefighter-type training
Any help would be appreciated
You can conatct me back or our Communications Director, Andrew Scott at or you can call Dir. Scott at 201-864-1232
stay safe
At 10:23pm on March 9, 2008, Shirley Dunlap said…
We like the "automatic call distributing" that Positron offers. Vesta proved to be a much more user friendly and basically quicker system for use in a 911 center. However, I think just about every agency in the Valley has now gone to Positron. We were the first agency to switch, which was good and bad. Initially, everyone was very impatient with us, as we got to know the system and work out some of the bugs. However, as the remaining agencies started to switch, they seemed to realize they would probably not have as many problems as we did, because we idenitfied and fixed most of them.
At 10:17pm on March 9, 2008, Todd McKee said…
Great! Thank you! I was wondering because our center is about to switch. Plese keep in touch!
At 8:54pm on March 9, 2008, Todd McKee said…
Do you have common terminology in your alarm room?
What software do you use?
At 6:34pm on March 8, 2008, Todd McKee said…
Hey Shirley, Thank you for everything you do in the Alarm room! Keep in touch!
At 5:06pm on March 8, 2008, Ed Comeau said…

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