Does anyone out there have a 'mission statement' that specifically references your firefighters in a separate sentence from the civilian 'customers'? All these fancy statements are concerned with what we are supposed to do for the external customers (civilians). I never really thought that the fire service had a problem identifying its purpose. THE PUBLIC MAKES THE PHONE CALL... WE ANSWER AND FIX THE PROBLEM. very simple. But, calling our members "internal customers" is a lot of bull.
It places me on the same level as the public. I THINK NOT. Without me or any of my people, there is no-one to provide any customer service. Yet more often than not, we are not even referenced in the department mission statement. If you have a mission statement that you think emphasizes the firefighters well-being and satisfaction, why not post it here.
Just wanted to get some discussion going.