This past Wednesday I was a guest on Fire Engineering's TenCate Humpday Hangout, hosted by mentor and friend Frank Ricci. In our discussion, Rex Strickland from Fairfax County mentioned that his department conducts regular mayday radio discipline training- including their telecommunicators in the training. THIS IS GENIUS!
The first line in public safety is used to operating in the background and on the periphery- and we rely upon them to send us to calls for service and "send the world" when we ask for it.
And we should include them in training where we rely upon them to save our proverbial a**es.
Consider incorporating your 911 center's telecommunicators the next time you conduct mayday training. Thanks to Rex Strickland for sharing this essential concept.