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Frank Viscuso's Blog – December 2014 Archive (1)

Creating a Culture of Customer service

Every organization has a culture. It is either created by design or default. Creating a culture of customer service does not happen by accident. Buying into the concept of layered leadership (the need for leaders throughout your entire organization) is especially important when it comes to customer service.

Helping others seems to be part of the DNA of most firefighters. Creating culture; however, goes beyond just being a good person. There has to be a clear and focused objective or…


Added by Frank Viscuso on December 8, 2014 at 3:44pm — No Comments

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