Always keep your composure when dealing with the public. There may be times that they may be upset with your performance. Remember they have no idea how we work, so a simple explanation in a calm manner will defuse most incidents. Above all do not lie, give factual information and if you are unsure contact the BC they will get answers. Kill them with kindness.
Added by David Polikoff on October 9, 2015 at 6:51am — No Comments