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Michael Lloyd's Blog – August 2016 Archive (3)

Do We Make Others Feel Safe?

Do those we lead feel safe? Of course we should be providing for their physical safety at all times, and there is a lot of safety considerations that must be made. I am talking about emotional safety.

Do the people on your crew feel safe to make decisions? Do they feel safe to make mistakes?

I am hoping that I have instilled a feeling of safety in my crew to make decisions. Whether in routine station and public situations they should all feel that…

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Added by Michael Lloyd on August 30, 2016 at 7:00am — No Comments

Happy Employees Equal Happy Customers!

"Happy employees’ equal happy customers. Similarly, an unhappy employee can ruin the brand experience for not just one, but numerous customers." Sir Richard Branson

How does the above quote apply to the Fire Service that we love so dearly? If you have never thought of it this way, but our bosses (the tax payers) are also our most valuable customer. If we do not treat…

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Added by Michael Lloyd on August 28, 2016 at 7:12pm — No Comments

Why not have a formal mentoring program?

I recently posted a question for discussion on my Twitter and Facebook regarding formalizing the mentoring process. Most of the respondents stated most mentoring was informal. One of the respondents even stated that it shouldn’t be a formalized process. I must say that I agree that informal mentoring is effective, however the business world has been using formal mentoring for a long time with great success. I suggest that if the fire service were to establish formal mentoring it would help…

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Added by Michael Lloyd on August 24, 2016 at 12:31pm — No Comments

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