All Blog Posts Tagged 'Frank' (8)

You can do it. I believe in you. If you set your mind to it, it can be done. I’m proud of you. You did a great job!... These are just a few of some of the phrases that gets us going, some of the things that when we hear we get that “second wind.”

One of…

Have you ever watched that commercial that shows all the beaten dogs with the “Arms of an Angel” song by Sarah McLachlan playing in the background? I was up late one night and that sad commercial came on and it dawned on me, there are Firefighters who are abused by their previous leaders.

For years in every firehouse across the world there have been leaders who verbally abuse or neglect their people. These Firefighters might have the potential to be some of the best people for that…

Every organization has a culture. It is either created by design or default. Creating a culture of customer service does not happen by accident. Buying into the concept of layered leadership (the need for leaders throughout your entire organization) is especially important when it comes to customer service.

Helping others seems to be part of the DNA of most firefighters. Creating culture; however, goes beyond just being a good person. There has to be a clear and focused objective or…

You have heard them all. Maybe you have even said some of these things. I am talking about fire service staples like the following:

• “Don’t worry, this is just a routine fire.”
• “All you have to do is put the wet stuff on the red stuff.”
• “Stay in until you can’t stay in anymore.”
• “Because that’s the way we’ve always done it.”…

      On September 17, 2011, a protest called Occupy Wallstreet was organized in Zuccotti Park, located in New York City’s Wall Street financial district. The protest was initiated by a Canadian activist group. It was the first of many Occupy protests that flowed throughout the world.  Their initial purpose was to take a stand against corporate greed, economic inequality, and undue influence of financial services corporations on government. Their…

I try never to make promises I cannot keep. That being understood, I'd like to share with you why you should invest your valuable time and hard-earned money to attend the annual Fire Department Instructors Conference (FDIC).…

Are you a senior firefighter, company officer, battalion chief or fire director? Before I even know the answer I want you to know that it really doesn’t matter what your title is as long as you understand that your primary job is to lead a team. Your team may be a team of three or several hundred. A strong leader knows his or her job is to take a group of people, align them with a common goal, get them to work as a team, and march them toward that goal. The bottom line is that you have to…

You’ve heard them all. Maybe you’ve even said some of these things. I’m talking about fire service staples like, “Don’t worry kid, this is just a routine fire,” – “All you have to do it put the wet stuff on the red stuff,” – “Stay in until you can’t stay in anymore,” – “Because that’s the way we’ve always done it,” – “Keep your mouth shut probie,” – “Books don’t put fires out. Why are you wasting your time reading that?”…