Aaron Moss's Blog – September 2018 Archive (5)

Fire departments nationwide are known for being able to fix almost any problem, respond to calls at all hours of the day, and help others in their times of need but think of how much we do that the community has no idea about. We live in the day of Social media and online advertising. Newspapers are a thing of the past for a majority of us, when we want news or to find information they go straight to the smart phone. Now let’s look at the Fire service and where it can take place in all of…

A very dangerous trend is happening in the fire service, profiling a structure to decide if we "think" there is someone alive inside. We all have our opinions on the topic but if you ask me its not our job to stand outside for several minutes and debate on whether or not we think someone could survive. Most will never be in the situation to "make a grab" but to me that is why we need to talk and train about it more often than we do. We find ourselves picking our training based on frequency…

Its 3am and you and your crew are asleep in the bunk room when you are suddenly awaken to the bells and tones going off, then across the radio you hear " structure fire smoke and flames visible with possible entrapment" at that moment your heart now goes into overdrive and your brain is trying to process a million tings. You get in the truck pull out…

As a new guy how many times did you walk in the kitchen to hear the older guys sitting around talking about how bad everything is and counting down days until retirement. What people don’t realize is attitude is a very powerful tool. A bad one can sink a ship while a good one can make anything possible. I am blessed enough to work on a crew that has a great attitude towards life, work and each other. We have witnessed first-hand how positive attitudes can rub off and motivate others to…

This is the Fire Department… why are we worried about customer service?

You walk into a restaurant and encounter a rude, unprofessional employee who gets your order wrong, and you immediately get frustrated.  Or, you go to a hospital to find an extra long wait time followed by medical staff who treat you like you the days biggest burden.  We have all faced those at…