Emphasis on system and process design, assessment and improvement; Key performance indicators for fire operations, EMS, and support functions; Using statistical process control charts for fire department operations and EMS
Topics you provide training for:
Fire Department and EMS management training; Lean Six Sigma for Fire Departments Workshop; Lean Six Sigma for EMS Workshops; Using Statistical Process Control Charts; Building Fire and EMS Performance Indicators; Using the Baldrige Criteria to Assess Fire and EMS Departments
Areas of expertise:
Performance improvement; fire rescue / EMS system design; System asessments
Mic Gunderson has served in many roles during his career – firefighter, paramedic, consultant, educator, publisher, and entrepreneur to name a few. He has served on the boards of directors for several national service organizations and the editorial boards for several academic journals.
Mic now serves as the President of Integral Performance Solutions. Mic is an adjunct faculty member for the University of Maryland—Baltimore County in their Master’s Program for Emergency Health Services.
Mic's work has been extensively published in both peer-reviewed and trade journals and he is frequent speaker at conferences in the U.S. and abroad.
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