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Contents:
• Foreword by Vincent Dunn
• Acknowledgments
• A leader of one
• Leadership traits
• Leadership skills
• Customer service
• Call to action
• Index

Features and Benefits:
• Utilize the talents, skills & abilities of others
• Effectively delegate tasks
• Deal with subordinate problems
• Critique others
• Prevent freelancing
• Create a mentorship program
• Improve workplace morale
• Provide praise and recognition
• Conduct effective meetings
• Tackle administrative tasks
• Create programs
• Communicate and present
• Lead on the fireground
• Set and achieve goals
• Provide exceptional customer service
• Make high pressure decisions
• Gain a competitive advantage with promotions

Read more at: http://www.pennwellbooks.com/stepupandlead.html

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