Share 'A closer look at incidents that "went well"'

Normalization of deviance. If you haven't heard the term, it basically starts with taking shortcuts under pressure. Of course, we're frequently under pressure on this job and, by human nature, we don't always do exactly as we're supposed to.  We don't buckle our waist strap. We don't throw ladders. We don't have solid incident command. These things don't frequently make-or-break an incident becau…