First let me say that being anal retentive in the fire service is not always a good thing. Having said that, this is one example of where it pays off. There are too many departments that fail when it comes to finding the definitive answer on calls for service.
What happened in DeKalb County could have happened anywhere in this country, the fact that they did not even step foot off of the truck is astounding to me. I was not there and we will probably never know what really happened but I think that we can all agree that we've seen fires that had "nothing showing" as we pulled up and once you got a little closer you realized that it was a working fire.
Unfortunately that will not bring back this woman that lost her life after calling for help. As others have said on this blog, making sure you cover all of your bases is what we have to do, not just to keep us out of trouble, but because that is what the public expects of us. I hope that everyone that reads about this story takes away the ideal that we should take the extra time to double check things.
Hats off to you Frank for taking the time to do the right thing!