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Frank Ricci's Discussions

Customer Service Doesn't Matter
4 Replies

Started this discussion. Last reply by Michael Bricault (ret) Oct 6, 2012.


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Latest Activity

Andrew Zysk joined Frank Ricci's group

Tactical Building Blocks & Air Management

This group will focus on aggressive interior firefighting. We will address tactics that increase your chance of not getting jammed up and cover what actions to undertake if you do.We will cover some big issues as well as small tactical tips.See More
John K. Murphy left a comment for Frank Ricci
"Frank Did see the Fisher case. Thanks for that. It is interesting and now I see another issue dealing with Michael Briscoe. Busy times. Stay safe"
Jul 16
Frank Ricci left a comment for John K. Murphy
"John, Thanks for posting on Face Book! Did you see what happened to the Fisher case. The appeals court ruled against her remanded case from SCOTUS. Now her case must asked for en banc vote. This case will be interesting to follow."
Jul 16
Frank Ricci posted a blog post

The Awkward Divide (Leading Requires the First Step)

Politics & Tactics BlogThe Awkward DivideWe fail as leaders and followers when our own mostly unjustified insecurities defeat us. We see this happen every day yet most fail to act. When you walk into a room of strangers or a stranger approaches in a group setting do you step up and introduce yourself? If not you should strive to do better.When a customer walks into the fire house does the firefighter at the desk jump up introduce themselves and give a warm hello? Chances are they nod barely…See More
Jul 15

Profile Information

Lives in:
Wallingford CT
New Haven Fire
Drillmaster/ Vice President of Local 825 and Safety rep.
Years of public service:
Agency structure:
Paid fire department
Top issues in your department:
Promotions, Training, Staffing and OSHA
Professional Qualifications:
Fire Officer
Fire Instructor
HazMat Tech
President of Ricci Consulting
Freelance Field Producer for Fire Engineering

see Bio
Topics you provide training for:
Leadership, Structural Fires, Tactics, Staffing, RIT, Mayday, Truck and Rescue Operations, Live Fire Training, Politics and Injury Rehabilitation.
Areas of expertise:
"There are no experts we should all be life long students"
Frank Ricci is a Contributing Editor and Advisory Board Member for Fire Engineering. He is the Drillmaster for the New Haven Fire Department and Co-host the radio show Politics & Tactics. Lt. Ricci is a contributing author to the Firefighters Handbook I & II (PennWell 2008) for the Safety and Survival chapter, written with Anthony Avillo and John Woron. He was the Project Manager for Emergency Training Solutions for the Firefighters Handbook I & II Power Point presentations. He is a FDIC hot instructor and lecturer and has won a landmark case before the US Supreme Court. Frank has testified before Congress and has been a lead consultant for Yale on several studies. Frank has worked on a heavy rescue unit covering Bethesda and Chevy Chase MD and was a “student live in” at station 31 in Rockville MD.
He developed the Fire Engineering film Smoke Showing. Frank is a co-creator of Fire Engineering’s Tactical Building Blocks Poster Series and has several Training Minute Segments. Frank has authored several DVDs including Firefighter Survival Techniques and Fire Engineering’s Tactical Perspectives series, Command, Ventilation, Search, Fire Attack and Mayday all are available at Fire Engineering Books and Video. Frank can be contacted at 203-285-4907
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Frank Ricci's Blog

The Awkward Divide (Leading Requires the First Step)

Politics & Tactics Blog

The Awkward Divide

We fail as leaders and followers when our own mostly unjustified insecurities defeat us. We see this happen every day yet most fail to act. When you walk into a room of strangers or a stranger approaches in a group setting do you step up and introduce yourself? If not you should strive to do better.

When a…


Posted on July 15, 2014 at 10:15pm

Understanding Potential Out-of-Air Operations for the Mayday

Understanding Potential Out-of-Air Operations for the Mayday


P.J. Norwood & Frank Ricci


Preparation, training, and understanding our equipment is the key to success. The fire servicer service has come a long way in preparing for…


Posted on November 20, 2013 at 5:00pm — 1 Comment

Close Call in New Haven resulting from a High Rise Fire

New Haven Fire Fighters responded to an activated alarm that turn into a 3 alarm fire in a 19 story building. The fire was on the 14th, 13th, 12th and 11th floor. Fire extended up and down electrical conduit causing multiple electric rooms that were stacked on top of each other and became fully involved in fire.

Engine 10 and Engine 4 crew were opening the door that was being compromised by fire. …

Posted on August 14, 2013 at 4:38pm — 2 Comments

Do Not Post Unless You Would Publish in the Paper

Face Book, Emails and Fire Engineering Community 

Social Media continues to ruin lives, marriages and careers. As with any technology it takes time to fully understand the implications. Maybe social media is doing us a favor by allowing us to view into the true character of others.

Yet, there…


Posted on August 5, 2013 at 10:30pm — 2 Comments

Who is Delivering Your Departments Message?

By P.J. Norwood & Frank Ricci

 Politics & Tactics 


With the budget axe coming down across the country we must ensure not to cut the one position that can keep the City Hall at bay. The lessons of the past have taught us we cannot train incrementally and focus on one issue at a time.  We…


Posted on June 3, 2013 at 8:00pm

Comment Wall (331 comments)

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At 11:17am on July 16, 2014, John K. Murphy said…


Did see the Fisher case. Thanks for that. It is interesting and now I see another issue dealing with Michael Briscoe. Busy times.

Stay safe

At 11:14am on April 30, 2012, DALE G. PEKEL said…

Thanks for the additional info on the bailout clip Frank! - I couldn't agree more with your statement. We do quite a bit with escape systems in the FF Rescue/Survival and RIT courses we teach and too many FFs don't fully appreciate the need for repetition - but that can be said for everything we do in the Fire Service!

Beyond promoting prevention, I think we sometimes fail to reinforce the importance of understanding not only the strengths, but also the limitations of the equipment we carry and tactics we perform. Even those who obtain "expert" knowledge have no guarantees – If there were, FF LODDs would be a thing of the past.


Keep up the great work you’re doing and thanks again for the correspondence!



At 6:05pm on August 8, 2011, Michael Bricault (ret) said…

-Not fighting fires in vacant buildings is in fact not doing your job; its a culture of fear and cowardice being forced on unwitting and frightened firefighters.

-More to the point this mindset ignores the fact that someone may in fact be inside the vacant building; homeless, children playing... even the guy who started the fire, regardless of his intentions still deserves the FD attempting to find him and extinguish the blaze. The fact is that short of a lightning strike or mice playing with matches, vacant buildings do not set themselves on fire! That means someone got inside and set the fire; malicious or accidental is irrelevant, that person may still be inside!!

-Anything less is subscribing to a culture of fear that is being sold to the fire dept under the guise of firefighter safety; this is unadulterated, uncensored, pure and simple BS . As Tom Brennen put it, this culture of fear is brought to you by the same people who created purple vests to identify the guy handing out vests.

-Fulfilling the office of firefighter is often times a risky endeavor. Firefighting is about calculated risks not foolish chances but risks all the same. If it's too scary find another line of work.

At 8:29pm on April 9, 2011, Douglas B. Watson said…

Hey Frank,

My book is still in the conceptual phase, it's going to look at the "science" behind firefighting, for example, the typical tasks that FFs do, as seen through the eyes of gauges.  It will parallel my class "It's not rocket science, it's Fire Science!" (Formerly "Gauges Don't Lie).

At 7:49am on March 31, 2011, Dave Stacy said…
No, I'll bring it up to our training officer
At 11:00am on March 16, 2011, Dave Stacy said…
Lt, those tactical perspective videos are great!
At 4:21pm on October 20, 2010, Justin Lewis said…
thanks for the add...I enjoy your blog too...keep up the good work bro! Check out my video blog when you get some time and let me know what ya think! Thanks!
At 9:28pm on April 29, 2010, Billy Morris said…
Hey man, you hit the nail head on at FDIC! Keep up the good work. Speak without fear.....walk softly but carry a big stick......

Captain Billy Morris
At 1:45pm on April 29, 2010, Seth Dramm said…
Lt. Ricci,

Thanks for the keynote speech at FDIC. Though I was not present, I viewed it on a link via FaceBook. I intend to use your advice to improve my performance as well as my crew's. Keep up the great work!

Captain Seth Dramm
At 7:38am on April 29, 2010, Mike Daley said…
Inspiring speech in Indy, Brother. We're proud of you guys!!

M. Daley

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